Privacy policy

Access to the Services, Accuracy and security

Relationship with operators if the Services is accessed on mobile devices


Intellectual property

Treatment of information provided by you

Third Party Content


If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.


You shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.


This Policy outlines the procedures and practices concerning the recording of calls made by our customers and the management of such recordings, in compliance with applicable Indian laws and regulations, including but not limited to the Information Technology Act, 2000, and the relevant rules and guidelines.

1. Recording of Calls

We may, at our sole discretion, record any call initiated by a customer on any of our telephone numbers. These calls shall be recorded for the following purposes:

a. Staff Training: To enhance the quality of our customer service and provide better support, we may use recorded calls for training purposes. These recordings help us train our staff to better assist our customers.

b. Feedback: Recorded calls may be reviewed to gather feedback from customers. This feedback helps us improve our products and services to meet our customers' expectations.

c. Instruction Documentation: We may record calls to accurately document any instructions or commitments made during the conversation between our customers and our representatives.

d. Proof of Commitment: Recorded calls may be used as evidence to establish the authenticity of commitments made during a call, if required for legal or dispute resolution purposes.

2. Communication Preference


We encourage our customers to communicate with us through email or text messages instead of using WhatsApp calls. This is to ensure that we maintain a proper record of communication for your convenience and to comply with regulatory requirements.

3. Automatic Deletion

We retain recorded calls for only as long as necessary for the purposes outlined in Section 1 of this Policy. However, we may automatically delete these recordings after a reasonable period, in accordance with our data retention policies. Deletion may occur when the recordings are no longer required for the purposes mentioned earlier or when other legal obligations necessitate such deletion.

4. Customer Choice

If any customer objects to their call being recorded, we kindly request that they communicate their preference by sending us a proper text message, without enabling any disappearing or self-destructing message features. We will make reasonable efforts to honor such requests to the extent permitted by applicable law. Please note that while we strive to accommodate such preferences, certain regulatory requirements or legal obligations may still necessitate call recording in specific situations.

5. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the recording of calls, please contact us at:
[email protected]

6. Changes to the Privacy Policy

We reserve the right to modify or update this Privacy Policy at our discretion to reflect changes in our business practices or to comply with legal requirements. We will provide notice of any material changes to this Policy through appropriate means.

By using our services, you agree to abide by the terms and conditions of this Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your information in accordance with Indian law.

Governing law and dispute resolution

These Terms of Use are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this website, shall be subject to the jurisdiction of the courts at Jaipur , India.

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