Return, Refund and Cancellation

Shipping Time

We deliver in India within 7-10 days via courier, Indian post and transport and outside of India within 10-20 days via Indian post. Currently our average delivery time in India is around 3 days and outside of India is 10 days. Shipping time may affect according to holiday, climatic change, strike, law/order or due to courier company policy. We can not accept return refund request if delivery is not made on time by courier company, we give our full support and help to resolve this problem.

Normally we do shipping on same or next day of order and share tracking details with customer.


Customer/user can cancel the order before 4pm or the same day if ordered before 4pm and before getting the tracking detail of the order. If ordered after 7pm then order can be cancelled before 4pm of the next day or before generating the tracking details.

As a general rule, you shall not be entitled to cancel your order once you have received confirmation of the same.

However, in the unlikely event we are unable to deliver stitching service to you, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such, an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

If we had picked up the your own materials from you to stitch or you gave us that, we shall deliver the same back to you at no additional cost in case the order is cancelled except the traveling/transportation/courier charges or if any other item purchased for your dress on your demand.

We reserve the sole right to cancel your order in the following circumstance:

Shipment Tracking:

You will get an email or SMS alert with the tracking details as soon as the product is shipped, or you can download tracking details here by pasting delivery address phone number.You can also request us for a faster shipping and we will provide on availability.

Shipping Locations:

We deliver to over 100 countries globally including USA, UK, Australia, UAE and Canada

Tracking parcel:

Normally you can login and track your shipment on track page

If you receive the dtdc slip then your can track it like this manually.

To Track any courier from DTDC. You can simply copy THIS TYPE of code or FROM YOUR tracking slip to this website
It will show you result like this so to check detail simply click on bottom blue bar.

After getting tracking info:

Please check these terms and condition before placing orders:

Exchange Policy:

Return Time:

We have a 100% Buyer protection policy wherein you can return the product for any reason whatsoever. If in any case you got defected piece then you can send that to us and we will send you another piece of same design if available or any other piece of your choice from any future stock. Just send us that defected piece picture.

For any such problem it is your responsibility to inform us within 2-3 days of delivery, any return can make within 7 days. After that no return accepted. After wasing or stitching no claim can be possible.

If customer provide wrong pincode, or village pincode or if any area comes under red zone and no delivery happens there then for those customer need to pay both side shipping and RTO.

Color may look lil different in picture due to light, flash and device color setting. Please make your choices accordingly as we are unable to accept return due to this issue or if design not liked after/post delivery.

You can also whatsapp us your tracking number with picture of defected cloth for fastest resolution. Our team will reply to you with an approval email containing the instructions and return shipping address to which you need to send back the product within 7 days.


If you wish, you can choose any other item of same range from current or future stock in raplacement of damaged product. Else we can also refund the entire amount back to your bank account without any deductions along with return shipping.

You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Services and only in the event of any of the following circumstances:

Our decision on refunds shall be at our sole discretion and shall be final and binding.

All refund amounts shall be credited to your account within 5-7 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.

Any damage to the material to be stitched / the measurement dress provided by you before we delivering those back to you, our maximum liability will be Rs. 500 only irrespective of the cost of the material to be stitched / the measurement dress.

wrong order being delivered; or

items missing from your order at the time of delivery.

Please note here Free shipping means price are inclusive of shipping charge, fuel charge and gst. In case of exchange and refund or multiple time if we send parcels because of non delivery then this we will charge additional or customer have to pay.

Cash on Delivery

Payment Modes:

Payment Details:

You will receive an email with your payment details immediately after you make a purchase. In case of any issues our customer care would be happy to help you.

Payment Security:

You transparently pay through our Payment Gateway and all the data is transferred through high level encryption technology. We guarantee you, your payments are 100% secured with us and your payment details are never shared with anyone during the payment process

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